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IT Support Internship

Organizacijos pavadinimas: ESPA UK
Apie organizaciją :

The Host Company

The company is a multi-awards winning systems integrator to support Service Providers launch innovative Cloud Telephony services via the deployment of various products to create a single, integrated and centralised platform. Thanks to their exceptional reputation in the Unified Communications across Europe, they double the size of their business within 2 years. They have a clear focus on innovation with the objective to become the leading Unified Communications technology enabler in Europe

Internetinis adresas: https://www.espauk.com/
Darbo pobūdis:

Role

The intern will be the first point of contact for a leading cloud services company whose customer are experiencing technical issues with their product.

The role takes responsibility for handling the service contacts in a timely, courteous and professional manner, and managing the issues through to resolution. After training the intern will be a source of expert advice and information for customers and internal users alike and responsible for ensuring customer satisfaction when dealing with the Technical Assistance Centre

Tasks

  • Handle issues raised on email, by phone or through ticketing system
  • Troubleshoot system and network problems, diagnose and solve faults
  • Prioritise issues and log on to system
  • Take ownership of fulfilling a communications plan with customers
  • Arrange for hardware replacements as necessary including liaison with 3rd parties to complete service restoration
  • Provide overflow support to Solution Engineering for project tasks as required
  • Management of Cloud Services lab to ensure that all deployed functionality is tested in a lab environment
  • Establish a good working relationship with customers, vendors and other suppliers
  • Testing and evaluating new technology appropriate for the company’s Cloud Services.
Skelbimo data: 2017-09-07
Pasiūlymas/skelbimas galioja iki: 2017-12-01
Miestas: Cwmbran, South Wales
Reikalavimai:
  • Native French OR Italian with good spoken and written English levels are required (B2 onwards)
  • IT skills appropriate to Cloud Services, i.e. Microsoft Office, Linux, portal use
  • Knowledge of IP networking, IP telephony, fault finding and troubleshooting skills
  • Ability to learn new products as required within Cloud Services (e.g. BroadCloud, Dubber, Lifesize)
  • Excellent oral and written communication skills
  • Energetic customer focus
Kontaktai:

Apply here

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